Refund Policy

Thank you for choosing CabMatics (referred to as "we", "us", or "our"), accessible via appcabmatics.com. We provide cloud-based taxi dispatch panels and booking engine software for taxi operators and fleets.

Because our platform is offered on a Software-as-a-Service (SaaS) model and comes with a trial period, we have established the following Refund Policy to govern subscription billing.

1. Free Trial & Evaluation Period

We offer a 21-day free trial to all new taxi operators. This trial allows you to fully test the booking form, driver dispatch panels, SMS/email alerts, and pricing engines before any payment is required. We encourage all users to thoroughly evaluate the platform during this period to ensure it meets their operations.

2. Subscription Payments & Non-Refundability

Once your free trial expires and you choose to activate a paid subscription (Basic or Standard plan), your card will be billed monthly on a recurring basis.

• No Retroactive Refunds: Payments are billed in advance for the upcoming month of service. All subscription payments are non-refundable. We do not provide prorated refunds or credits for partial months of service, unused vehicles, or immediate account cancellations.
• Billing Errors: In the event of a clear billing discrepancy or duplicate subscription charge caused by our system, we will issue a full refund for the affected transaction once verified by our billing team.

3. Account Cancellation

You may cancel your subscription at any time directly through your admin dashboard billing page. There are no cancellation fees, minimum retention terms, or long-term contract lock-ins.

Upon cancellation, your dashboard and driver portals will remain active until the end of your current monthly billing period. After this cycle ends, the subscription will terminate, database routing will be disabled, and no further charges will occur.

4. Platform Downtime & SLA Violations

If our core server hosting experiences unexpected, major downtime that disrupts your passenger booking operations for a continuous period exceeding 24 hours (excluding scheduled maintenance and third-party SMS or Maps API issues), please contact our support team. We may review account statuses and apply credit vouchers or partial refunds to affected accounts on a case-by-case basis.

5. Contacting Support

For billing queries, invoice requests, or questions regarding our refund policy, please open a support ticket or reach out to our team at support@appcabmatics.com.